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Thinqmesh

Business Process Services

Stronger Back-Office Operations Without a Larger Back Office

We redesign repeat work in finance, customer operations, HR and supply chain before automating it, and keep your people on the decisions that require judgement.

Our Point of View

Redesign the work first, and the question of who performs it becomes far easier to answer. A clear process with one owner is the foundation for everything that follows.

The Situation

Back-office work tends to grow with the business and usually with headcount. Invoices, tickets, onboarding and order handling pass through inboxes and spreadsheets, so errors surface late and stalled work is hard to see. Changing the work itself gives you capacity that can grow without a matching rise in people, and a process that stays easy to change.

Our Approach

We work in a fixed order. Steps that have outlived their original reason are removed, those that remain receive one owner, one system and one definition of done, and then the work is automated. Payments, exceptions and anything a customer will feel keep a person in the loop, and every automated step leaves a record of what happened and why.

What We Deliver

From Inherited Process to Measured Operation

  • Finance and Accounting

    Payables, receivables, reconciliation and close streamlined, with clear checks and approvals at each stage.

  • Customer Operations

    Service and support organised so that requests are routed, tracked and answered consistently.

  • HR Operations

    Onboarding, records, leave and employee queries standardised across the organisation.

  • Supply Chain Operations

    Orders, vendors and inventory data coordinated so that problems are visible before they spread.

  • Intelligent Automation

    Repeated steps and document handling automated, with judgement calls retained by your people.

  • Process Measurement

    Volumes, turnaround and error rates tracked, so that each improvement rests on evidence.

How We Engage

Your First Version in Four Weeks

One redesigned workflow reaches a first working version within four weeks, and the full engagement runs to six. The process is first mapped as it runs today, with its real costs, before any step is automated or reassigned.

Configuration on Your Data

We stand up the platform and load it with data representative of your business. By the close of week one, your stakeholders are reviewing a working system.

Expected Outcomes

What Leadership Should Expect to See

  • Capacity That Grows Faster Than Headcount

    Repeated steps move to the system, so that volumes can grow without a matching increase in people, and experienced staff remain on exceptions and customers.

  • Visibility of Where Work Stands

    Volumes, turnaround and error rates are reported on one dashboard, so that improvement rests on evidence and stalled work can be seen before a customer asks.

  • Control Retained Over Every Exception

    Payments and exceptions stay with a person, approvals are marked in the design, and each automated step leaves a record that can be reviewed.

Industries

Where This Work Applies

  • Payables, receivables and reconciliation gain clear checks and approvals, and each automated step leaves the record that a later review will ask to see.

  • Onboarding, records and administrative queries are standardised across departments, while clinical decisions remain with clinicians.

  • Orders, vendor coordination and customer requests are routed and tracked, so that problems become visible before they reach customers.

Insights

Perspectives on Business Process Redesign

Frequently Asked

Questions From Prospective Clients

Do We Have to Transfer Our Back-Office Staff to You?
Your staff can stay with you. We can redesign and automate the work for your team to run, or operate parts of it alongside you, and the decision rests with you according to what suits the business. Either way, the work changes first, and the question of who performs it follows. Where your own team runs the process, it receives handover notes and training.
Should We Move This Work to a Lower-Cost Provider?
We recommend changing the work first. We work in a fixed order: steps that have outlived their reason are removed, those that remain receive one owner, one system and one definition of done, and then the work is automated. The question of who runs it is easier to answer once that is done.
Which Back-Office Steps Stay With a Person Once Automation Is in Place?
Payments, exceptions and anything a customer will feel stay with a person. Automation takes over repeated steps, such as keying the same data into several systems, and your people remain on the approvals and customer matters that require judgement. The redesigned process marks each automated step and each approval, and every automated step leaves a record of what happened and why.
Can Payables and Reconciliation Be Automated Without Weakening Our Approvals?
Yes, because the approvals are marked in the redesigned process before anything is automated. Payables, receivables, reconciliation and close are streamlined with clear checks at each stage, and payments retain a person in the loop. Every automated step leaves a record, so your finance team can see what happened and why when a figure or an exception is questioned.
How Will We See Where an Invoice or a Ticket Has Stalled?
Within the redesigned process, each item is routed and tracked, so its position is visible to your team. A dashboard reports volumes, turnaround and errors across that process. Your team can therefore answer a customer's request for an update from what it can see, and problems become visible before they spread.
How Will We Know Whether the Redesigned Process Has Improved on Today's?
You compare it against the map of the process as it runs today, which records its real costs. Once the redesigned workflow is running, a dashboard reports volumes, turnaround and errors, so the assessment rests on evidence. Your team also receives handover notes and training, so that it can continue to read and act on those figures after we leave.
Which Process Across Finance, HR and Supply Chain Should Be Redesigned First?
Start with the process that consumes the most hours. On the call we establish how much of it truly requires a person. That workflow then reaches a first working version within four weeks, inside a six-week engagement. Later processes can follow once the first is being measured, so that each further decision rests on evidence.

Explore Further

Next Step

Book an Appointment

Arrange a complimentary 30-minute conversation, with no obligation. You will leave with a candid view on whether the initiative is worth building and, if it is, a scope and a date, with the cost worked out together on the call. Alternatively, send an enquiry and we will respond.

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