Guide
Know Who Is Overdue on Compliance Training Today, by Role, in One Report
A completion rate tells a committee that training happened. An overdue report tells a manager who is doing regulated work without it today, and we build that report first.
4-minute read5 November 2026
In Brief
- A bank-wide completion rate can sit comfortably above a branch where most new-account staff are behind. A duty that follows the role is tested by who is outside it now.
- We see four actions: assign training by current role, report overdue by person and requirement, give each name to a line manager, and give every exemption a reason and an end date.
- Thinqmesh fits a learning platform to your logins and builds the overdue report during the project, so it exists on launch day. The platform build takes four weeks.
The number that usually reaches a compliance committee is a completion rate. It is easy to produce and pleasant to read. The question that matters to a bank is different: who is doing regulated work today without the training that work needs? Only one report in a learning system answers it, and it is often the one furthest down the menu. Our view is that the overdue report should run compliance training, with the completion rate as a summary beneath it.
A High Average Can Sit on Top of a Real Gap
The Reserve Bank's KYC directions for commercial banks ask for an ongoing training programme, with a focus that differs by role. A duty that follows the role is tested by asking who is outside it at this moment. An average across the bank cannot show a few branches where the staff opening new accounts are behind.
The same gap opens when someone transfers. Their training was attached to the old job and complete, so the record looks clean while they meet new customers without the training the new role needs. Late joiners and slow removal of leavers move the rate as well. The cost is a regulated activity carried out by people the record says are ready, and a committee that is reassured by the wrong number.
Four Actions That Turn Training Records Into a Working Control
Each one can begin with the learning platform and the people records you already hold.
Assign Training to the Current Role
The role a person holds today decides what they owe, and the record should follow them when they move.
A colleague who moves from back-office work to an account-opening desk can appear complete against the curriculum of the job they have left. We set the platform up on one list of people, drawn from your existing company logins, so requirements attach to the person in the role they hold now.
Get started
- Ask HR for everyone who moved into a customer-facing role in the past 90 days.
- Check in the learning system which new requirements were assigned, and when.
Report Overdue by Person and Requirement
Each line shows one person against one requirement, with enough context to act on.
The overdue report shows who has not done what they were required to do, and by when. It covers joining training, compliance training and certificates about to expire. A manager can read a line and act on it without opening another system.
Get started
- List the required training for each regulated role.
- Agree the due date for each, counted from joining or from a change of role.
Give Every Name on the List to a Line Manager
The learning team owns the content, HR owns the people data and the line manager owns the overdue name.
Escalation follows the management chain, so a regional head sees the backlog before a committee does. A written rule states what happens when someone is well past due on training that a regulated activity requires.
Get started
- Write the escalation path from line manager to regional head.
- Decide, with your compliance function, the point at which duties are reviewed.
Give Every Exemption a Reason and an End Date
Someone on long leave is not a breach, and the requirement should fall due when they return.
An exemption with no expiry is how a clean report is made. Each exemption carries a reason and a date, compliance reviews them on a schedule, and the requirement returns to the person automatically when the exemption ends.
Get started
- List the exemptions in your current records and who approved each.
- Add an end date to every one.
How Thinqmesh Solves This
We fit the platform behind Thinqmesh Academy to your organisation. It signs people in through your existing logins, and the overdue report is built during the project.
- Week 1
Your Required Training, Mapped
You bring the list of what people must complete, and by when. We confirm what the reporting must show and what your logins need to support.
- Week 2
One List of People, Your Structure
People sign in through your company logins. Courses, chapters, roles and who can see what are set up on your domain.
- Week 3
The Overdue Report, and Your Rules
The overdue report is built, covering joining, compliance and expiring certificates. Posting and moderation rules are set to your policy before launch.
- Week 4
Your Material Moved Across
Your existing courses are moved across and checked. Course content is written by your team or scoped separately, so the platform date holds.
You finish with a working platform on your own logins, an overdue report that managers can act on, and your existing material in place. The code and the data are yours.
